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It covers staff wherever they are working, whether in public, private or voluntary sector organisations. We speak up when things go wrong. You may want to think about work experience or volunteering you have done or experiences from your personal life such as helping friends or family. For example, we respect their aspirations and commitments, and seek to understand their priorities, needs, abilities and limits. If the local NHS decides not to fund a drug or treatment you and your doctor feel would be right for you, they will explain that decision to you. We take whatothers have to say seriously. We accept that some people need more help, that difficult decisions have to be taken. Dominic Raab is facing bullying allegations. You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible. Important legal duties are summarised below. The NHS also pledges to identify and share best practice in quality of care and treatments. They are underpinned by core NHS values which have been derived from extensive discussions with staff, patients and the public. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities, which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. To help us improve GOV.UK, wed like to know more about your visit today. We find time for patients, their families and carers, as well as those we work alongside. These cookies will be stored in your browser only with your consent. Used by sites written in JSP. It touches our lives at times of basic human need, when care and compassion are what matter most. For this value, in my interviews, I talked about how I used to write down how each patient liked their tea/coffee instead of asking them each time and made it just the way they liked it when they wanted a cup of tea. The cookie is used to store the user consent for the cookies in the category "Performance". Take a look at the empathy questions page and have a go. There may be cases where it is not such as inequality that impacts the healthcare services provided to BAME patients. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. You have the right to authorisation for planned treatment in the EU under the UK EU Trade and Cooperation Agreement where you meet the relevant requirements. It will take only 2 minutes to fill in. You have the right to drugs and treatments that have been recommended by NICE for use in the NHS, if your doctor says they are clinically appropriate for you. This ensured that the healthcare people received was based on their clinical needs and not their financial position. If we do not take radical action to become a flexible and modern employer in line with other sectors, we will continue to lose people entirely or see participation rates decline. NHS People Plan, 2020. We arehonest about our point of view andwhat we can and cannot do. You have the right to access NHS services. This ones an easy one! Everyone should be included, and not discriminated against on any grounds when providing care. We also use third-party cookies that help us analyze and understand how you use this website. Pledges go above and beyond legal rights. All staff will be empowered to put forward ways to deliver better and safer services for patients and their families (pledge), to have a process for staff to raise an internal grievance (pledge), encourage and support all staff in raising concerns at the earliest reasonable opportunity about safety, malpractice or wrongdoing at work, responding to and, where necessary, investigating the concerns raised and acting consistently with the Employment Rights Act 1996, provide all patients with safe care, and to do all you can to protect patients from avoidable harm, follow all guidance, standards and codes relevant to your role, subject to any more specific requirements of your employers, maintain the highest standards of care and service, treating every individual with compassion, dignity and respect, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole, find alternative sources of care or assistance for patients, when you are unable to provide this (including for those patients who are not receiving basic care to meet their needs), take up training and development opportunities provided over and above those legally required of your post, play your part in sustainably improving services by working in partnership with patients, the public and communities, raise any genuine concern you may have about a risk, malpractice or wrongdoing at work (such as a risk to patient safety, fraud or breaches of patient confidentiality), which may affect patients, the public, other staff or the organisation itself, at the earliest reasonable opportunity, involve patients, their families, carers or representatives fully in decisions about prevention, diagnosis, and their individual care and treatment, be open with patients, their families, carers or representatives, including if anything goes wrong; welcoming and listening to feedback and addressing concerns promptly and in a spirit of co-operation, contribute to a climate where the truth can be heard, the reporting of, and learning from, errors is encouraged and colleagues are supported where errors are made, view the services you provide from the standpoint of a patient, and involve patients, their families and carers in the services you provide, working with them, their communities and other organisations, and making it clear who is responsible for their care, take every appropriate opportunity to encourage and support patients and colleagues to improve their health and wellbeing, contribute towards providing fair and equitable services for all and play your part, wherever possible, in helping to reduce inequalities in experience, access or outcomes between differing groups or sections of society requiring health care, inform patients about the use of their confidential information and to record their objections, consent or dissent. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated. This is why is it so important for you to think about how you demonstrate the values in your applications and interviews. If a family member or someone you are a carer for is a patient and unable to provide feedback, you are encouraged to give feedback about their experiences on their behalf. We also use cookies set by other sites to help us deliver content from their services. Working Together: Collaborative Approaches for Healthcare Staffing, Workforce Alliance Brochure for Non Clinical Temporary and Fixed Term Staff Framework, To become a modern and model employer, we must build on the flexible working changes that are emerging through Covid-19. We take what others have to say seriously. If you're applying for a job either directly in the NHS or in an organisation that provides NHS services, you'll be asked to demonstrate the values of the NHS Constitution and how they would apply in your everyday work. You have a duty not to discriminate against patients or staff and to adhere to equal opportunities and equality and human rights legislation. Embedded into everything nursing, midwifery, and care staff do, NHS England sets out the 6Cs of nursing as follows. Please provide accurate information about your health, condition and status. This information is used to compile report and improve site. provide a positive working environment for staff and to promote supportive, open cultures that help staff do their job to the best of their ability, provide all staff with clear roles and responsibilities and rewarding jobs for teams and individuals that make a difference to patients, their families and carers and communities, provide all staff with personal development, access to appropriate education and training for their jobs, and line management support to enable them to fulfil their potential, provide support and opportunities for staff to maintain their health, wellbeing and safety, engage staff in decisions that affect them and the services they provide, individually, through representative organisations and through local partnership working arrangements. Patients come first in everything we do respect and dignity. For more detailed information about the cookies we use, see our. We welcome feedback, learn from our mistakes andbuild on our successes. Used to store performed actions on the website. It should support individuals to promote and manage their own health. Working in the NHS you will need to demonstrate the NHS Constitution values and work to them at all times. the NHS is accountable to the public, communities and patients that it serves. Here's a breakdown of each core NHS value and examples of them in practice. You also have the option to opt-out of these cookies. Please register with a GP practice the main point of access to NHS care as commissioned by NHS bodies. It sets a unique ID to embed videos to the website. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. It is committed to providing the most effective, fair and sustainable use of finite resources. Working together for patients Patients come first in everything we do. Its possible you could be asked empathy questions at interview, which is a perfect opportunity for you to weave examples where youve demonstrated compassion. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. But opting out of some of these cookies may have an effect on your browsing experience. Please give feedback both positive and negative about your experiences and the treatment and care you have received, including any adverse reactions you may have had. This cookie is set by HubSpot. You can accept or reject cookies which are not essential for the site to work by clicking on the Cookie settings below. All staff should have rewarding and worthwhile jobs, with the freedom and confidence to act in the interest of patients. General purpose platform session cookies that are used to maintain users' state across page requests. Childrens Immunisations and Vaccinations. This involves creating leaflets and TV adverts concerning public healthand encouraging people to lead healthy lives by exercising, eating better, and getting a good amount of sleep. At the same time, it has a wider social duty to promote equality through the services it provides and to pay particular attention to groups or sections of society where improvements in health and life expectancy are not keeping pace with the rest of the population. Clinical audits compare current practices to the gold standard and where they dont match, change is implemented. Used by Microsoft as a unique identifier. This cookie is set by Hubspot and is used for tracking visitors. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Patients, with their families and carers, where appropriate, will be involved in and consulted on all decisions about their care and treatment. These are summarised in the Handbook to the NHS Constitution. Please treat NHS staff and other patients with respect and recognise that violence, or the causing of nuisance or disturbance on NHS premises, could result in prosecution. What real life exa. How many of these values can you name? All staff working together to provide a reliable, compassionate health service for their patients is what the NHS is built on. How did nurses help patients preserve their dignity? There are six values that all staff - everyone from porters, physiotherapists, nurses, paramedics and gardeners to secretaries, consultants, healthcare scientists and phlebotomists - are expected to demonstrate: working together for patients. This will help you understand them better and will help you relate them to your own experiences. You can change your cookie settings at any time. The 6 Cs of care. This cookie is set by GDPR Cookie Consent plugin. This includes improvements to the safety, effectiveness and experience of services. You have the right to an open and transparent relationship with the organisation providing your care. NHS Hot Topics: Migrant Entitlement to NHS Services. We recognise that all have a part to play in making ourselves, patients and our communities healthier. However, most decisions in the NHS, especially those about the treatment of individuals and the detailed organisation of services, are rightly taken by the local NHS and by patients with their clinicians. Stripe cookie to provide fraud prevention. Seven key principles guide the NHS in all it does. The NHS is a national service funded through national taxation, and it is the government which sets the framework for the NHS and which is accountable to Parliament for its operation. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite. The system of responsibility and accountability for taking decisions in the NHS should be transparent and clear to the public, patients and staff. For patients and the people who use NHS services, the NHS Constitution reiterates that: Discover the benefits of an NHS career including pay and pensions. Get Doctor-designed strategies, delivered by top Medical School Interview Tutors. Picture: Getty. The 6 NHS Core Values Explained As aspiring medics, it's important to know as much as you can about the NHS, including the values they align themselves with. This cookie is used by vimeo to collect tracking information. You have a duty to protect the confidentiality of personal information that you hold. The NHS is committed to working jointly with other local . We use our resources for the benefit of the wholecommunity, and make sure nobody is excluded or left behind. Talk about what would happen if this teamwork and communication broke down, and how it would affect patient care. The government will ensure that there is always a clear and up-to-date statement of NHS accountability for this purpose. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests. This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. It was one of Bevan's founding principles that the NHS should be funded by general taxation as well as National . We value every person whether patient, their families or carers, or staff as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. You have the right to be involved in planning and making decisions about your health and care with your care provider or providers, including your end of life care, and to be given information and support to enable you to do this. You may find that any of your observations of commitment to quality of care can enhance your answers to depth and breadth of interest interview questions. There are things that we can all do for ourselves and for one another to help it work effectively, and to ensure resources are used responsibly. It was created by the National Health Service Act 1946 the brainchild of pioneering Health Minister Aneurin Bevan. 6704614, Healthcare Support Worker or Healthcare Assistant. Necessary cookies are absolutely essential for the website to function properly. It does not store any personal data. The Medic Portal is happy to be an official partner of The Royal Society of Medicine, Part of the Dukes Education family Together were extraordinary. The NHS will actively encourage feedback from the public, patients and staff, welcome it and use it to improve its services. This value is about the fact that everyone matters. Think about the work shadowing you have done. To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. If not, think about your personal life. The NHS seeks to improve not just the health of each patient, but their whole lives think of a biopsychosocial approach. NHS Professionals Ltd, Suites 1A & 1B, Breakspear Park, Breakspear Way, Hemel Hempstead, HP2 4TZ, Registered in England & Wales no. We earn the trust placed in us by insistingon quality and striving to get the basics right every time: safety, confidentiality,professional and managerial integrity, accountability, dependable service andgood communication. 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